Free Return Policy

Artistics’ Return Policy

If for any reason, you are not satisfied with your purchase, you can return it free of charge and receive a full refund. Contact us within 14 days from the time of delivery: we will dispatch our carrier to come and pick up the artwork, at our expense, and we will refund the full amount of your order.

For more details, below you’ll find an extract from our General terms and conditions of sales. The term “Contract” refers to the purchase contract that is deemed to have been concluded when you click the button to confirm your order.

Right of withdrawal

You have the right to withdraw from this Contract within 14 days without giving any reason. The withdrawal period expires 14 (fourteen) days after the day upon which you, or a third party designated by you (not including the carrier), takes physical possession of your goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this Contract by an unequivocal statement:

  • By sending a letter by post to the following address : ARTISTICS SAS, 16 rue de Turbigo, 75002 Paris – France

OR

  • By e-mail to the following address : contact@artistics.com

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

You must return the work in its original packaging to ARTISTICS SAS, 16 rue de Turbigo, 75002 Paris – France, without undue delay and, in any event, no later than fourteen days after you have communicated your decision to withdraw from this Contract. This deadline is deemed to have been met if you return the goods before the expiry of the fourteen-day period.

Effects of withdrawal

If you withdraw from this Contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may defer reimbursement until we have received the goods or until you have provided proof of shipment of the goods, whichever comes first. You are only liable to the extent of any depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of said goods.

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